Corporate
Receivable Management
Hardship Management
At BetterWay Financial Solutions, we recognise that financial hardship can stem from a variety of life challenges, including job loss, divorce, illness, or accidents. We understand that these situations can place significant strain on individuals and their finances. To address these challenges, our specialised team is dedicated to offering a range of flexible solutions tailored to meet the needs of those facing financial difficulties.
Our approach is designed to support consumers in continuing to meet their financial obligations while carefully considering both their immediate and longterm circumstances. We offer personalised plans that can adjust to the evolving nature of each individual’s situation, ensuring they receive the assistance needed to navigate through their financial struggles effectively.
To provide the best support possible, our team has established comprehensive policies and procedures that are both clear and fair. These guidelines are crafted to identify vulnerable consumers and deliver appropriate and empathetic assistance. Our goal is to foster a supportive environment where individuals feel understood and empowered to manage their financial responsibilities with confidence. We are committed to ensuring that our solutions are not only effective but also considerate of each person’s unique circumstances. Our dedication to fair practices and effective support underscores our commitment to helping those in need regain financial stability and peace of mind.
Cash Flow Management
At BetterWay Financial Solutions, we understand that effective cash flow management is crucial for your business’s success. Our team of highly trained recovery agents specialises in managing accounts that are overdue but have not yet reached the debt collection stage. We use strategic and empathetic approaches to recover outstanding debts while prioritising the preservation of your valuable customer relationships. Our agents are skilled in identifying and addressing potential issues early, ensuring that overdue payments are resolved efficiently without jeopardising the long-term rapport you’ve built with your clients.
We focus on maintaining a professional and courteous approach to foster positive interactions, thereby safeguarding your company’s reputation and encouraging continued business partnerships. By choosing BetterWay Financial Solutions, you benefit from a tailored recovery strategy that balances effective debt recovery with the ongoing health of your customer relationships, helping you achieve both immediate financial relief and sustainable growth.
Debt Resolution
Our team of expert recovery agents is highly specialised in their field. They are adept at assessing payment capabilities and applying appropriate strategies to prioritise your debt. We offer a service characterised by a non-judgmental and straightforward approach to every situation. At BetterWay Financial Solutions, we also provide a variety of payment options to accommodate consumers who may find it challenging to manage all their bills.
Debt Purchase
Customer Care Team
At BetterWay Financial Solutions, our Customer Care team is dedicated to delivering an exceptional customer experience. We pride ourselves on upholding the highest standards of Quality, Compliance, and Risk Management across all communication channels with our consumers. Our commitment to excellence drives us to continually assess and enhance our processes within the Recovery Department.
We actively invest in identifying areas for improvement and address these through targeted training and coaching. This ensures that our team not only meets but exceeds industry standards, positioning them as leaders in recovery expertise. We believe that a well-trained, knowledgeable team is key to providing superior service and achieving optimal results for both our clients and their customers. By fostering a culture of continuous development and excellence, we aim to set the benchmark for customer care in the financial solutions industry.
Complaints
BetterWay Financial Solutions staff are adequately trained to identify complaints and disputes. We have a sound understanding of our effective internal processes and procedures in place. Furthermore, BetterWay Financial Solutions will record all calls for record keeping, quality and training purposes. Calls will pass through our internal Quality Assurance process to ensure that ours/your customers receive the best customer experience possible.
Compliance
BetterWay Financial Solutions recognise that we are liable for the conduct of our employees as such we focus on delivering a strong commitment to compliance and risk management which ensures strong brand protection and the highest standard of service for our clients. Our objective is to ensure that all interactions with consumers are positive and professional. Our staff receive robust Compliance training on a regular basis to ensure they are up to speed with all applicable state, federal legislation, industry codes of conduct and industry best practices.
We also invest in our own quality assurance team who oversee all the quality and compliance aspects of our interactions with customer across all communication channels. They’re also our lead coaches, ensuring best practice training and coaching is integrated into our team’s daily operational rhythms.