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Support for customers

At BetterWay Financial Solutions, we understand that life can present unexpected challenges. You can take comfort in knowing that BetterWay Financial Solutions is here to work alongside you.

We take pride in helping our customers navigate what can be an exceptionally stressful period, working diligently to achieve the best possible outcome.

Available Payment Solutions

We understand that sometimes it can be hard and stressful to meet your financial obligations. Here at BetterWay Financial Solutions we would like to collaborate with you, providing support where we can.

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Resources for Support

There is help available if you are having trouble keeping up with bills or loans repayments. We encourage you to reach out to one of our specialised Customer Care Officers who can assess your current financial situation and explain the range of options that we have available to help. If you are experiencing financial stress and that stress is starting to take a toll on your mental wellbeing. Help is available. We encourage you to use the Mental Health Resources available on our website. Complete our online Hardship Application form.
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Mental Health Resources

At BetterWay Financial Solutions we recognise that mental health is just as important as physical health. We are committed to supporting the well-being of our customers and providing resources that promote mental wellness. Our Mental Health Resources section is designed to offer you information, tools, and support to help you navigate challenges and prioritise your mental health.

Whether you’re seeking guidance for yourself or looking to support a loved one, you’ll find a variety of resources here, including articles, self-care tips, and links to professional support services. Remember, you’re not alone—help is available, and taking the first step is a sign of strength. Explore our resources to find the support you need to foster a healthier mind and a happier life.

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Customer Feedback and Complaints

BetterWay Financial Solutions is dedicated to interacting with our customers in a professional, ethical and complaint manner.

You have the right to receive respectful and professional treatment by our staff.
If at any point you find any aspect of our services unsatisfactory, we encourage you to contact our Customer Care team directly to address your concerns.

We take all complaints seriously and commit to conducting thorough investigations. Throughout this process, we will keep you informed of the progress.

Here are a few ways that you can reach out to our friendly team:

  • Fill in the Online Complaint Form
  • Call  1300 996 696
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