Make a Complaint or Provide Feedback
Submitting Complaints or Offering Feedback
BetterWay Financial Solutions strives to engage with our customers in a professional, ethical and complaint manner. You are entitled to respectful and professional treatment by our staff. If you are not satisfied with any aspect of our service, please contact us directly to raise your concerns.
We treat all complaints seriously and will take whatever time is necessary to complete investigations into complaints and will keep you informed of the progress of our investigations.
Here are a few ways you can contact us
- Fill in the Online Complaint Form
- Call us on 1300 996 696 and speak with our Customer Care Team
Our Procedure for Handling Complaints
BetterWay Financial Solutions strives to engage with our customers in a professional, ethical and complaint manner. You are entitled to respectful and professional treatment by our staff. If you are not satisfied with any aspect of our service, please contact us directly to raise your concerns.
We treat all complaints seriously and will take whatever time is necessary to complete investigations into complaints and will keep you informed of the progress of our investigations.
Here are a few ways you can contact us
- Fill in the Online Complaint Form
- Call us on 1300 996 696 and speak with our Customer Care Team