Hardship Support
Help Available
There is help available if you are having trouble keeping up with bills or loans repayments. We encourage you to reach out to one of our specialised Customer Care Officers who can assess your current financial situation and explain the range of options that we have available to help.
If you are experiencing financial stress and that stress is starting to take a toll on your mental wellbeing. Help is available. We encourage you to use the Mental Health Resources available on our website.
Complete our online Hardship Application form.
Needing to speak with a Financial Counsellor?
If you’re feeling overwhelmed and need support to manage with your financial stress, we encourage you to call the National Debt Helpline, who provide a free, confidential and independent support and service on 1800 007 007.
Find a Financial Counsellor – National Debt Helpline (ndh.org.au)
Family and Domestic Violence (FDV)
Support is available for people experiencing violence and abuse. 1800RESPECT is the national domestic, family and sexual violence counselling, information and support service.
For phone counselling, call 1800 737 732. Online help and details on state services available, click on the below link
Home | 1800RESPECT
Gambling Help
Gambling Help Online provides Australians with a new opportunity to access counselling and information services when they are unable or reluctant to access face-to-face services provides in each jurisdiction. They offer free 24/7 chat and email counselling and support services, professional counsellors with expertise in problem gambling and online services, a stepping stone fore further help-seeking, including telephone and face-to-face gambling services and extensive website content, self-help information and weblinks for additional support.
For help and details on state services available, click on the below link
Gambling Help Online – Free gambling support in Australia
Mob Strong Debt Help
Are a Community Legal Centre based in NSW, but offer legal advice and financial counselling across Australia.
They focus on assisting low-income, marginalised or disadvantaged consumers who need help to solve complex problems and gain greater financial freedom.
For help and details on state services available, click on the below link
